Sands China employs around 28,000 people and is well respected for looking after their staff. For example, earlier this year the gaming operator awarded a special bonus for employees who had completed at least a year of “continuous service” before 30th August 2019 - they received an award equivalent to one month’s salary, up to a ceiling of MOP50,000 (US$6,216).
With a number of new Integrated Resorts being developed across Asia, Wilfred Wong Ying Wai, president of Sands China said, “with Sands Macao marking its milestone of 15 years of service in Macau this year, and developments on the Londoner Macao project well on track, I look forward to working with our team members to ensure that Sands China continues to go from strength to strength.”
As well as marking the 15th anniversary of Sands Macao the generous special bonus comes in time for the Golden Week celebrations due to kick off on 1stOctober which is traditionally one of Macaus busiest times of the year with people travelling to see their families and take part in lively celebrations.
Additionally, Sands China has marked the successful completion of its seventh annual Responsible Gaming Ambassador Advanced Training program by certifying another 122 of its employees. Since 2013 over 600 employees have been certified as Responsible Gaming Ambassadors by attending their intensive two-day course. The trainees learned to identify signs of a problem and irresponsible gambling and help patrons who tend to demonstrate those signs, as well as being taught how to intervene and manage crises in real-time situations.
Paul Moynan, Dragon CEO said, “as well as providing some of the finest gaming and leisure facilities in the world, innovative training course such as these – which lead industry standards, once again demonstrates Sands China’s commitment to supporting the development of their staff in preparation for fantastic lifelong careers in the casino industry.”
The company’s commitment to improving gamers' experiences extends to the establishment of a new department which houses a hugely successful responsible gaming team, from which you can expect other venues to follow suit rapidly to model their teams around this structure.
There are exciting times ahead for the gaming industry - check out the blog each day for more articles on gaming innovation and of course, for your daily dose of industry insights.